Datacenter Technical Support (Entry-Level)
End user web hosting & email support position. Candidate would be an individual with basic Linux experience, able to learn quickly and maintain helpful, positive interactions with clients through our ticket systems, live chat and phone support.
Provide first line of support via live chat and telephone
Troubleshoot and provide support for technical issues clients are having with their web hosting plans and services.
Troubleshoot, test, quality assurance of hosting hardware and software
Other duties as assigned
Solid written and verbal communication skills in the English language
Basic knowledge in Windows and Linux Operating Systems
Dependable and reliable
Ability to multi-task and meet goals set by management
Ability to thoroughly document procedures and use existing documentation as require
Significant attention to detail
After hours maintenance periods and on call required
Experience with web hosting technologies like CPanel, Plesk Panel, Windows, Linux, FTP, DNS, Virtualization (OpenVZ, KVM, Xen), Proxmox, Virtualbox
Ability to code in PHP, Shell scripts, Ruby on Rails
Since 1996, Netsonic has been providing webhosting, dedicated servers, cloud servers and colocation services to customers in over 100 countries. Netsonic currently hosts well over 1000 individual web, database and mail servers as well as many thousands of web sites.
Email resume and cover letter to email@example.com
. No phone calls please.