View this page to check the status of any issues that may affect multiple clients or systems within our network. Below, you'll find the latest details on our current network status and any planned system maintenance or upgrades. Click for an RSS feed of our below notices.
If you experience service issues other than those listed below, please go to your Client Portal and submit a ticket or call our 24/7 support team.
Current Issues & Planned Maintenance
|2016-12-29 :: Cloud03 Maintenance|
12/29/2016 - We will be performing cloud maintenance on the HV nodes that your server resides. If your server has an ip in the 126.96.36.199 subnet, you will be affected. This will require us to shutdown your VM for a short period as we conduct the backend upgrades on these nodes. Once completed, we will bring your server back on line. This maintenance window will commence at 10:00 PM CST tonight and conclude by 2:00 AM CST. The upgrades will provide new benefits to your cloud services as well as updates to enhance performance, security and stability.
Update - As of 11:55P all cloud servers are back online. Maintenance and upgrades to the hypervisor's OS and host node hardware upgrades are fully completed at this time. We appreciate your patience and continued support. Happy New Year!
|2016-11-25 :: Cloud 01- Linux swap Storage Issues|
7:46AM CST - We are working through an issue with the Linux swap storage device taking errors. If you have a Linux server you can use the 'swapoff -a' command to prevent it from using swap which will stop the errors if you are seeing any and later reenable it via 'swapon -a' once the issue is remedied. This will not work however if you are commonly overusing your server's RAM forcing it to use disk as memory storage; in this case it is recommended you upgrade your server's RAM allocation for highest performance as using disk for swap space is far less desirable as disk acess is slower than RAM.
|2016-12-03 :: Cloud03 Software Upgrades|
On Friday, December 3 beginning at 1:45AM, we will be performing an upgrade to this particular cloud's infrastructure to support newer hypervisor code in addition to updating the switching infrastructure to support additional features. This maintenance window will require all hypervisors and cloud VM's to be shutdown. Only cloud servers in the 66.180.167.* network will be affected.
2:40AM CST Maintenance is continuing; cloud hosts are rebooting now. The maintenance window will be extended to 4:30AM due to the storage resource taking longer to validate disk integrity than expected.
3:43AM CST We are performing a final network health check and will be bringing the VM's online within the next 15 minutes.
4:53AM CST All VM's have been verified over the last hour to ensure they booted successfully.
|2016-10-30 :: Cloud03 Maintenance Update|
12:57AM CDT - Maintenance reboots will begin at 1AM CDT.
1:30AM CDT - A hypervisor is panicking after an update. This will cause a small number of servers to be down for about 15 minutes longer than expected. Please bear with us as we bring the affected hypervisor online as quickly as possible to remedy the issue.
1:44AM CDT - All cloud virtual servers are back online.
1:57AM CDT - One other hypervisor is experiencing kernel issues affecting 5 cloud virtual servers. We are working to bring these servers online now.
2:15AM CDT - 3 cloud servers are unresponsive at this time. All other cloud servers are up and operational. We are working to bring the remaining servers online as quickly as possible. We apologize for the inconvenience.
|2016-10-20 :: Cloud03 Hypervisor Upgrades|
We will continue performing software upgrades on the cloud03 zone through EOM October; servers with IP addresses in the 66.180.167 subnet. We expect downtime between 10PM-4AM CDT to be les than 60 minutes as client cloud servers are rebooted to take advantage of virtualization software updates.
|2016-10-01 :: Cloud01 Maintenance|
On October 1 at 10PM CDT, we will be performing reboots of (3) hypervisors in the Cloud01 zone to install patches and other updates. We expect the cloud servers on those nodes to experience an outage of no more than 15 minutes. Some cloud servers that have not been rebooted in more than 180 days may go through an fsck (for Linux users) which may delay the boot time until it finishes.
|2016-09-21 :: Cloud01 shared server|
13:32 CST after a fsck on the disk, the cloud01.netsonic.net shared hosting server is back online. 13:21 CST Cloud01.netsonic.net - a shared hosting server, is currently undergoing a reboot.
|2016-09-16 :: Cloud 1 Maintenance, Sept 16 10PM CDT|
Beetween 10PM Sept 16 and 4AM Sept 17, we will be performing an update to hypervisor node #7. We will migrate all cloud servers from that node prior to the maintenance. Some cloud servers with older OSes (approximately 6 cloud servers) will be rebooted during this maintenance. We expect the maintenance window to be less than 10 minutes in length.
We will shutdown the cloud servers that cannot be hot migrated and bring them back online within 2-3 minutes. If your cloud server has not been rebooted in more than 180 days, it will go through a normal fsck (disk check) and then come back online within 5-10 minutes.
|2016-09-02 :: Cloud 1 Maintenance / Upgrades|
Throughout the weekend - 9.2.16 - 9.5.16 - we will be performing maintenance on our Cloud1 platform implementing upgrades to add enhanced features and services. You may see brief periods of inaccessibility on services in this platform during this period. If your server has an IP address within the subnet of 66.180.164.xx or 216.235.70.xx, you will be affected. If your server ip's are not in those two subnets, you will be unaffected by this maintenance.
|2016-08-26 :: Host Outage: Cloud01 Plesk Server |
3:23PM CDT - The Plesk server cloud01.netsonic.net experienced an OS failure. The machine has been repaired and the disk is going through a file check. Once it completes the machine should be back online. We expect it to complete within 15 minutes.
Update 3:35P CDT - The server cloud01.netsonic.net is back online and operating as expected.
|2016-06-06 :: DoS Attack|
4:06 PM CST - We have taken care of the offending host and are implementing some additional measures to minimize potential future issues. 3:58 PM CST - We have seen another attack instance. We are working to quash this situation. 5:15 AM CST - We have identified the offending source and have implemented remedy. You should be seeing no further latency on the network at this time. 5:05 AM CST - We are currently working a large DoS attack on the network that is causing some significant latency across most segments of the network.
|2016-05-25 :: Cloud 3 Maintenance May 27 10PM - May 28 3AM|
We are planning a reboot of all virtual servers on the Cloud3 platform for a software update which will bring enhanced features and bug fixes starting at 12:01AM on May 28. The maintenance window is expected to wrap up by 3AM; tasks will occur between May 27 at 10PM, however the first 2 hours will not be service impacting.
You will see brief momentary interruptions and reboots of your virtual servers during these periods as host nodes are upgraded (virtual servers will not be down longer than it takes them to reboot and do disk checks). Virtual servers with IP's within the 188.8.131.52 subnet will be affected.
All maintenance was successfully completed by 2AM May 28. All VM statistics such as bandwidth used and disk IOPS should now be functional.
|2016-04-25 :: Cloud 1 Maintenance, April 25-30|
Throughout the week of April 25-30 we will be performing the first phase of hypervisor maintenace on the "Cloud 1" infrastructure (servers with IP addresses in the 66.180.164.* range). We will be rebooting hypervisors after 9PM CDT, however all client servers that are hot migratable will be migrated prior to the reboots. Most client servers in this cloud are hot migratable so we do not expect downtime for most clients. If a client server cannot be hot migrated, the expected downtime is 3-5 minutes. The maintenance windows are intended to run from 9PM-12:01AM.
|2016-04-11 :: Flex Dedicated Cluster 2 Maintenance|
We will be doing maintenance on one Flex Dedicated Cluster 2 this evening. We are replacing the switch in this cluster. This may lead to an inability to reach your VM's for up to 2 minutes.
|2016-03-20 :: Cloud 3 Upgrades - March 20|
2:17AM CDT We are currently working through an issue with the vendor on a storage issue. Once this is resolved we will bring all cloud servers back online.
3:12AM CDT - We are performing the routine startup for the storage system. We will start the cloud servers within the hour.
4:04AM CDT - Client cloud servers are being brought online.
All but (2) client cloud servers were successfully brought online by 5:30AM CDT. We apologize for the extended maintenance window; during the window a bug was found in the vendor's storage code which needed to be fixed and then the storage system was scrubbed to ensure there were no errors. This final operation is what created the delay in bringing some cloud servers online.
|2016-02-06 :: Cloud 3 Upgrades|
Cloud3 will be undergoing an upgrade on Saturday February 14 and Saturday March 20 between the hours of 11PM CST and 5 AM CST. You may see brief momentary interruptions and reboots of your VM's during these periods as the compute nodes are upgraded. Servers with IP's within the 184.108.40.206 subnet will be affected.
|2015-12-30 :: VM Migrations|
3:00 PM CST - Over the next 2 days/nights, we will be migrating affected VM's to alternate SAN storage. Depending on the size of your VM this could take from 5-30 minutes. The VM will need to be powered down during the migrate. We will work to minimize any downtime and will try to do it during off peak hours as we know there is no good time for down time. We apologize for the troubles.
|2015-12-30 :: SAN Cloud One issues persist|
As of about 8:30 AM CST service was restored to all VM's. We are working on a plan to get VM's moved off go this SAN. We are working on SAN01 of Cloud1 at this time. Once service is restored, we will be working to move affected vms from it to a replacement storage location.
|2015-12-29 :: Cloud1 SAN Issues|
7:45 AM CST - All VM's are operational on cloud1. If you are seeing any abnormalities, please let us know. We are working to get to the root cause of this issue. 6:55 AM CST - We are again seeing an issue with one of the SAN's on our cloud1 platform. This is affecting servers in the 220.127.116.11/24 and 18.104.22.168/24 subnet. We are working to remedy as quickly as possible and determine what needs to be done for long term stability.
|2015-12-28 :: Cloud1 Issues|
10:00 AM CST All servers with storage on the affected SAN are operational. If you find any anomalies, please let us know immediately. 8:00 AM CST We are seeing issues that seem to be pointing to the SAN at this time with VM's in the 22.214.171.124/24 subnet. We are working to determine the cause and remedy as quickly as possible.
|2015-12-27 :: Cloud1 instance swap device issues|
Between 3:46AM and 5AM we noticed issues with some cloud server swap space. During this timeframe, we either rebooted any servers that were showing a kernel panic or remounted swap via 'swapoff -a; swapon -a' to remedy the issue. The small number of machines that kernel panicked were those that were already running low or out of physical RAM.
If you are running an instance with less than 512MB RAM and your server was rebooted, please contact us and schedule a RAM upgrade to enhance performance without relying on disk for swapping memory when memory is exhausted.
|2015-12-24 :: Cloud1 instance issues|
11:30 PM CST - This issue has been resolved. It turned out to be an issue with the backend reporting services. We corrected this issue and everything is running normal now. 10:45 PM CST We are currently working an issue with cloud1 which contains VM's in the 126.96.36.199 subnet. There appears to be an issue with one of the SAN's causing problems for a number of vm's within this cloud.
|2015-12-08 :: Cloud3 Final Maintenance|
We are planning a quick reboot of all virtual servers on the Cloud3 platform starting at 11PM on December 12. The maintenance window is expected to wrap up by 1AM December 13. You will see brief momentary interruptions and reboots of your virtual servers during these periods as host nodes are upgraded (virtual servers will not be down longer than it takes them to reboot and do disk checks). Virtual servers with IP's within the 188.8.131.52 subnet will be affected.
|2015-12-06 :: Cloud3 Maintenance - CHANGE DATE|
As of 12:03AM CST all maintenance has been completed and all virtual machines on cloud3 on subnet 66.180.167 are online.
Reboots for Cloud3 on Dec 5, 2015 has been postponed due to a vendor suffering an outage making the update codebase unavailable. The new date and time for this maintenance window will be Dec 6, 2015 between 10PM - 1AM. Virtual machines on the 66.180.167 subnet will see one server reboot during this window. The expected downtime will be the time it takes for the virtual machine to shutdown and reboot.
|2015-11-28 :: Cloud3 Maintenance - UPDATE|
Cloud3 will be undergoing maintenance and upgrades 12/5 between the hours of 9PM CST and 5 AM CST in lieu of the 11/28 date as was previously scheduled. On December 5, you may see brief momentary interruptions and reboots of your VM's during these periods as host nodes are upgraded. Servers with IP's within the 184.108.40.206 subnet will be affected.
|2015-11-21 :: Cloud3 Maintenance|
Cloud3 will be undergoing maintenance and upgrades during the next three upcoming weekends on Sat 11/21 and 11/28 between the hours of 9PM CST and 5 AM CST. You may see brief momentary interruptions and reboots of your VM's during these periods as host nodes are upgraded. Servers with IP's within the 220.127.116.11 subnet will be affected.
|2015-09-12 :: Update: Temporary ICMP Blocking|
7:08AM - The inbound ICMP block has been lifted and the DoS source mitigated. We apologize for the inconvenience for any inbound ping monitoring that triggered during this event.
All systems are operating normally.
|2015-09-12 :: Temporary ICMP Blocking|
5:50AM - while we are isolating a DoS attack, we will be disallowing ICMP into one of the cloud subnets. This will only affect pings to your servers on our cloud subnets.
|2015-06-14 :: Internet Capacity Upgrades and Maintenance|
6/15/15 - 2:38 CST - The capacity upgrades have been completed and the maintenance concluded. 6/15/15 Maintenance on the connectivity upgrades has commenced. You may see some brief periods of inaccessibility or latency during the maintenance window. On the night of Sunday June 14 going into Monday, June 15, 11:00 PM CST - 4 AM CST - we will be adding additional capacity from TimeWarner. An additional 1Gbps circuit will be added. During this time, we will also be moving around and cleaning up the connections from the upstreams that go into the router. This will cause some brief periods of inaccessibility of about 5 - 10 minutes for the physical connections as well as BGP convergence of routes and such.
|2015-04-28 :: Datacenter Maintenance|
Between 10 PM CST and 2 AM CST we will be doing some cable maintenance. In doing so, you may see brief momentary loss of connectivity lasting no more than 120 seconds. This is in preparation for some additional firewall enhancements as well as an increase in additional connectivity coming in the coming weeks.
|2015-04-14 :: Network Latency|
13:17 CST - A customer server was again found compromised early this afternoon causing significant latency across a couple of subnets on the network. We have placed this server in a sandbox so it can no longer effect others. We are working to implement additional safeguards that will prevent single servers having significant adverse effects outside of their subnets and such. We apologize for the trouble this caused.
|2015-04-13 :: Compromised servers causing latency|
11:50 AM CST - 2 customer servers that were compromised and initiating outbound attacks late this morning caused latency on several portions of the local network. The offending servers have been blocked. Normal traffic patterns and response should resume shortly.
|2015-04-06 :: SAN Issue - Cloud1|
4.6.15 1700 CST We have found the latency issue to be related to one of several SAN's. We are currently restarting VM's associated with this particular SAN. Some will require a FSCK. 4.6.15 1550 CST We are currently investigating a DoS attack affecting servers on in the 66.180.164 and 216.235.70 subnets.
As of 1930 CST, all but two of the affected VM's were back online.
|2015-03-17 :: Latency - DoS Attack|
11:55 AM CST Traffic flow is normal once again after mitigation of the DoS attack this morning. Please advise if you see any further latency issues. We apologize for the trouble this caused. 10:00 AM CST, we are currently working a DoS attack that is causing latency on the cloud1 platform. This is affecting servers in the 18.104.22.168/24 subnet.
|2015-03-12 :: Network Maintenance March 14 - March 15|
On Saturday March 14 starting at 10:00 PM CST thru Sunday, March 15 4:00 AM CST, We will be conducting network maintenance specifically applying core router updates. You may see brief moments of latency or unreachability during this maintenance window as updates are implemented. Any questions or problems, let us know.
|2015-02-24 :: Area Power Outage affecting Netsonic Offices|
2.24.2015 15:15 CST We are currently experiencing a localized power outage in our area that includes our offices. This will affect your ability to reach our office personnel during this power disruption. The datacenter facility is currently running on backup power provided by our generator. Utility power was restored at approximately 18:30 CST.
|2015-01-07 :: Cloud04 Server|
1.7.2015 7:56 AM CST - The issue with the cloud04 server has been resolved. 1.7.2015 7:47 AM CST - We are currently working an issue with the cloud04 hosting server. Web services will be restored momentarily.
|2014-11-16 :: Network / Gateway Router Maintenance - UPDATE #3|
6:08AM - Service has been restored to the remainder of the servers affected outside the maintenance window. We will continue to monitor the situation. Our internal monitoring is indicating all servers are online and reachable. Please feel free to submit a support request in your portal if you believe you may be having issues with your server.
|2014-11-16 :: Network / Gateway Router Maintenance - UPDATE|
2:01AM - We are continuing to work through a hardware issue on the core switches. All but 40 host connections are accounted for. We apologize for the inconvenience and ask that you bear with us as we finish repairing the issue.