View this page to check the status of any issues that may affect multiple clients or systems within our network. Below, you'll find the latest details on our current network status and any planned system maintenance or upgrades. Click for an RSS feed of our below notices.
If you experience service issues other than those listed below, please go to your Client Portal and submit a ticket or call our 24/7 support team.
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Current Issues & Planned Maintenance |
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| 2023-01-25 :: Spectrum Upstream Connections Outage At approximately 1:00 AM CST, Spectrum engaged in maintenance at one of their local pops that we are connected. During this maintenance, they created a configration error that caused issues with the BGP and announcements of our ip space that they make externally to their peers. This caused our IP addresses to be unroutable for a period until they were able to uncover the misconfiguration at approximately 10:00 AM CST. While we have multiple geographically diverse physical connections, the issue was ultimately a result of a misconfiguration on their router during their maintenance and then their broadcast of misconfigured routes to their peers. We apologize for the trouble and issues this has caused. |
| 2023-01-12 :: HV Node Issue Cloud03 10:45 AM CST - We are having an issue with an HV node on out cloud03 cluster. This is affecting a handful of vm's. We expect to have resolved shortly. |
| 2023-01-08 :: Cloud03 Cluster 1.8.2023 8:45 PM CST - The maintenance on the cloud cluster has been completed. This weekend, 1.6.2023 - 1.8.2023, we will be conducting maintenance on the cloud03 cluster. If you have a server within the subnet of 66.180.167.0/24, you may see a couple of brief periods of donwtime on your VM's as we update the backend of the cloud cluster. These updates are to increase realiabilty and performance of the cluster and VM's within. |
| 2022-03-11 :: Plesk Licensing Each year, Plesk raises licensing fees. We have kept our monthly Plesk licensing fees static over the years to this point. If you have Plesk licensing from us you will see the following changes in your next renewal period. Plesk 10 Domains $29/mo Plesk 30 Domains $39/mo Plesk Unlimited Domains $59/mo Thank you for choosing Netsonic! |
| 2022-01-03 :: 2:00 PM CST DNS Issue Resolved The DNS issues with ns1 and ns2.netsonic.net have been corrected. It looks like a backend resolver was the issue with the name servers resolving local domains that are using ns1 and ns2. If you see any further issues, please submit a ticket and we will investigate. |